FAQs

We are open 7 days a week April - October, and we close Tuesday & Wednesdays in November - March. We are open 10am - 5pm, last entry is at 4pm. You are welcome to explore the Castle Keep until 5pm but the Black Gate shuts at 430pm.

With your annual ticket you get unlimited entry to Newcastle Castle for a year. Your annual ticket does not grant access to any events, these tickets must be purchased separately.

Yes. There are two receptions, one in the Castle Keep and one in the Black Gate. Tickets will get you into both buildings, regardless of where they’re purchased.

The Black Gate is fully accessible with an external lift. The Castle Keep is a Scheduled Ancient Monument with several upper storeys which unfortunately are not accessible to wheelchair users.

No, unfortunately there is no where to park on site. However the nearest carparks are within a 10 minute walk.

Yes! We are next door to multiple bus stops, and a 10 minute walk from Monument metro and Central metro.

Booking online is not necessary, you can pay on the day. However, you must book in advance (online or over the phone) for our events.

Only service dogs are allowed in the Keep, but please be aware the steps are very steep and uneven.

Our after-hours guided tours will be advertised on the what’s on page. Sometimes our volunteers run daytime tours of the Keep, but these are on a adhoc basis and will be advertised on our social media during the day. If you would like to book a private tour please phone 01912306300 to enquire.

No, unfortunately we do not have the space to store luggage.

Yes absolutely! We always love to see the great pictures people take - if you upload them to social media please tag @newcastlecastle

No, we do not have roof-only tickets.

No, we’re neither. The castle is an independent charity, chaired by the Heart of the City Partnership.